Finnish Sales Consultant - DigiOutbound

Job description

About us:

Earn uncapped commission at DigiOutbound! Better yet, we’re based in the prestigious Cape Town CBD, South Africa, voted one of the world’s top tourist destinations. Why just visit, when you can work and play at the perfect address?

We are looking for energetic, customer-centric and target-driven-go-getters to power our global enterprise. We provide services to some of the biggest brands in the online gambling industry whose presence reaches across the world.

This is an opportunity where you get to drive you career by both determining your income and driving your career at DigiOutbound. Join our team, thrive in a world of work hard and play even harder. We’re at the top of our game!

Purpose of the Role:

You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.

These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, retention and relationship building.

The Onboarding Process: London

London will be your first stop where you will complete your training and begin work while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.

The Onboarding Process: Cape Town

Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:

• Flights
• Shuttle service from the airport
• 3 months of subsidies accommodation

Perks:

• Uncapped commission
• Full Immigration assistance
• We give you an annual flight subsidy to your home country from Cape Town
• Free daily meals when on shift
• Referral commission
• Casual dress code
• Making time for fun
• Giving back where we can
• Free use of the gym at our sister company, DigiOutsource

Duties include, but not limited to:

• Make outbound calls to and take inbound calls from identified customers ensuring they remain ardent gamers within the online casino industry.
• Completion of daily sales and dials with set KPI in the Finnish language. A successful sale is measured by a customer claiming a promotion by depositing into their account.
• Execute inbound and outbound campaigns to customers efficiently.
• Establishing and managing key customer relationships for long term reward and benefits.
• Processing pertinent information into relevant databases.
• Performing extra tasks given by managers/supervisors as required – Going the extra mile is key to outperformance!
• Adherence to the rules and dialing schedules within shifts that are aligned with specific markets’ during contactable hours.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Requirements

Essential Criteria:

• Finnish as a home/first language
• 2 Years’ experience post qualification
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Be available for 24/7 shift rotations
• NQF Level 4 (Matric with admission to University)

Desirable Criteria:

• Degree or diploma; preferably in sales or marketing

Person Specifications:

• Sales Ability
• Customer Focus
• Planning & Organising
• Decision Making
• Adaptability
• Stress Tolerance
• Building Relationships
• Change Management