Servest Intergrated Administrative / Secretarial Jobs in Pretoria
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The Help Desk Agent at Servest Intergrated must have experience and be willing to learn new things.
Duties & Responsibilities
- Responding to queries via chat, email, or phone
- Training other staff members on troubleshooting and diagnosing problems
- Writing, editing, and revising training manuals for new and updated software and hardware
- Providing technical assistance for questions and problems Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
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- Running reports to analyse common complaints and problems
- Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
Minimum Requirements
- Matric, NQF 4 Equivalent.
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software.
- Experience with Network Repairs and Analysis.
- Good Customer Service Skills.
- Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
- Writing and Editing Skills to aid in writing and updating manuals.
- Education in Computer Repairs and how to Troubleshoot Problems Specific Knowledge of other required Computer Systems for different work environments.