Job Description: Responsibilities & Requirements
The Technical Service Specialist at Abbott Laboratories is to provide technical support to the Specialists / to assist Customer Trainers and to provide Support to Contractors/Distributors
Investigates systemic problems, identifies causes, and develops practical solutions and provides troubleshooting to customers and Contractors/Distributors in the region.
MAJOR RESPONSIBILITIES: .
- Installs, maintains and troubleshoots all Abbott analyser systems with in the African region.
- Assists Technical Service Manager in continually improving analyser system reliability and repair times
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- Collaborates with TSM/FSS in developing the expertise of FSEs & Service Support Contractors/Distributors with additional training on-site and in the Training Centre
- Provides technical in-depth troubleshooting, expertise & service support to Technical Support Specialists, FSEs & Service Support Contractors/Distributors for problems associated with analyser, operator, application and reagent complaints
- Performs system modification and engineering product upgrades/updates at customer sites
- Implements major product upgrades relative to the assigned system/product group
- Collaborates with Sales department to assist with basic troubleshooting training of Customers
- Performs stand-by duty as part of FSE team
- Performs 24-hour technical support to customers when on stand-by following Abbott’s Complaint Handling Policy
EXPERIENCE/EDUCATION :
- University degree OR Diploma in Electrical Engineering OR Biomedical Engineering OR Related.
- A minimum of 3 years’ experience within a Field Service Role having dealt with IVDs and Biologics is preferred.