Job Description: Responsibilities & Requirements
Description
To provide CHAMPS to customers and to expedite KFC products in an efficient, friendly and courteous manner while maintaining a clean and tidy work area
Requirements
- Approach and treat the customer in courteous, friendly and efficient manner as laid down the Service Section of the CSL
- Prepare products using approved CSL procedures
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- Monitor product quality by checking and acting upon expiration dates and times for products
- Ensure the correct use of product holding equipment in respect of holding times and temperatures
- Keep the Customer Service Area and Front Counter clean and tidy
- Follow all cash handling procedures as per Company Standards
- Deal with customer complaints as per CSL procedures and bring any customer complaints to the manager’s attention
- Adhere to Yum’s culture principles
- Act like a customer maniac by achieving ROCC standards and delivering 100% CHAMPS with a Yes attitude on every shift
- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor