Collections Agent Inbound - mrpmoney at Mr Price Group

The collector will be responsible for collecting overdue installments, negotiation of payoff deadlines and resolution of discrepancies with the aim to minimize bad debt write-off. As an inbound agent, you are first line resolution and should be able to handle customer queries and offer good customer service

Key Responsibilities:       

Debt Collection: Inbound

• Able to handle customer queries and manage to collect on the overdue installments to minimize bad debt write-off.
• Maintain regular contact with customers when collecting on overdue accounts to ensure payments are made.                

Customer Service:

• Resolve customer discrepancies and short payments to ensure accurate debt owing information.
• All collection issues should be resolved timeously to maintain standards of customer service.

Requirements:   

Education:

• Grade: 12
  
  

Experience:

•  1 Year Experience in Debt Collection           
  
  

Knowledge/ Skills:

• NCA (National Credit Act).
• CPA (Consumer Protection Act).
• Debtors Processes.
• POPI (Protection of Personal Information).
• DCA (Debt Collectors Act).
• Collection.