Mr Price Group Call Centre Jobs in Sandton
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The collector will be responsible for collecting overdue installments, negotiation of payoff deadlines and resolution of discrepancies with the aim to minimize bad debt write-off. As an inbound agent, you are first line resolution and should be able to handle customer queries and offer good customer service
Key Responsibilities:
Debt Collection: Inbound
- Able to handle customer queries and manage to collect on the overdue installments to minimize bad debt write-off.
- Maintain regular contact with customers when collecting on overdue accounts to ensure payments are made.
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Customer Service:
- Resolve customer discrepancies and short payments to ensure accurate debt owing information.
- All collection issues should be resolved timeously to maintain standards of customer service.
Requirements:
Education:
- Grade: 12
Experience:
- 1 Year Experience in Debt Collection
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Knowledge/ Skills:
- NCA (National Credit Act).
- CPA (Consumer Protection Act).
- Debtors Processes.
- POPI (Protection of Personal Information).
- DCA (Debt Collectors Act).
- Collection.