Ecom Manager at Mr Price Group

Mr Price Group is a high growth, omnichannel, fashion-value retailer with 6 trading divisions, namely: mrp ; mrphome; mrpsport; Miladys; sheetstreet and mrpmoney. 

Develop, Monitor and execute the E-commerce Plan in order to achieve the E-commerce strategy and KPI's (Key Performance Indicators).           

Key Responsibilities: 

• Use website analytics to assess, monitor and report on order velocity, website traffic and site performance
• Motor, deliver and report on key ecommerce KPI’s
• Plan and track all online promotions to achieve online metrics 
• Manage back-end digital operations and projects with internal and external resources

• Close monitoring of Ecom/Omnichannel fulfillment operations and working with logistics and retail teams to ensure SLA’s are properly set and achieved
• Identify new omni-channel opportunities and partner with vendors to prioritize and deliver back-end projects and new digital innovation
• Enable the omnichannel customer service team (Ecom, Retail, Social Media) to proactively deliver on-going customer service excellence by providing constant support and clear communication
• Monitor adoption and performance of payment methods and drive innovation in this area 
• A good foundational understanding of fraud prevention and management 
• Collaborate with Finance and Legal Dept. to ensure compliance with local laws and regulations 
• Monitor Refunds/Appeasements and Promo code usage to meet sales targets 
• Accurate reporting on ecommerce operations and site performance 
• Provide valuable input into annual and seasonal strategies and in-trade tactical activity 
• Packaging and supplies management (forecast / budget / opportunities) for warehouse and omni services 
• Proactively collaborate with Finance team and providers to reduce fraud rate and optimize the charge back process and monitoring 
  
  

Essential Skills:

•  Ability to build long-term relationships & communicate with a wide range of internal and external parties, either with business or technical background
• Strong analytical, planning, scheduling and problem-solving skills 
• Attention to detail, ability to produce reporting and present ideas in a clear and concise manner both verbally and in writing 
• Experience in building and managing digital business operations (organization, processes, guidelines) a strong plus. 
• Self-motivated, flexible, and able to handle large volumes of work independently 
• Good judgment and decision-making skills 
• Experience with managing small to medium-sized teams and resources 
• Identify and develop team members for current and future career opportunities and to realize their fullest potential

Knowledge and Requirements: 

• Experience with Content Management Systems and Digital Asset Management (preferably Magento) 
• Solid understanding of Web programming languages 
• HTML & CSS 
• JavaScript •Web Analytics knowledge (Google Analytics certification a plus) 
• Search Engine Optimization, PPC, Social Media, Email marketing.
• Tag management 
• Database Management
• Payment systems 
• 3 PL’s 3-5 years of e-commerce experience Diploma in Information Technology