Monitoring Center Associate Temp at Fidelity Services Group

Job Description

• Monitor and action emergency and non-emergency signals.
• Phoning of the Premises/ Clients/ Key holders.
• Recording all relevant information into the activations by means of computer.
• Record and report all incidents and accidents to the senior on duty.
• Ensure all relevant administrative work and handled signals are completed.
• Monitoring and action of vehicle violations.
• Updating of timesheets.
• Report any faults to the appropriate authority on duty.

• Not abuse the use of company telephones for private telephone calls.
• Effective use and compliance of safety and zero harm standards.
• Responsible for a clean and tidy workstation.
• Telephonic assistance with any problems or complaints.
• Updating of client information i.e. holiday instructions/other client information to be given to monitoring Associate IV/V
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)
• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company telephone for private calls
• Ensure SOPs are adhered to always
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld
• Ensure SOPs are adhered to always
• Assisting with other ad-hoc tasks and projects as and when required