OneCart Sales / Marketing Jobs in Gauteng
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Job purpose
- To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
- Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.
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Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
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Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
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