Telesure Investment Holdings IT / Telecom Jobs in South Africa
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Job Purpose
Help end-users resolve issues with computer hardware or software. Respond to user inquiries, troubleshoot and diagnose problems and identify solutions with IT equipment and applications.
Responsibilities
Client & Customer Management (Internal)
- Help manage internal clients by carrying out standard activities and providing support to others.
User Support
- Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service level targets to support the business effectively.
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Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Data Management
- Support others by working on a variety of data management tasks.
Administration
- Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
Work Planning
- Organise own work schedule each day in line with changing priorities.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Education
- Grade 12/ SAQA Accredited Equivalent (Essential); MCSA, A+, N+, ITIL Foundation certifications (Essential)
Experience
- 2 - 3 years' experience in desktop support administration (Essential).
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