Clickatell Job Vacancy For Technical Account Manager

Clickatell is the technology company that enables brands to delight their customers with innovative, customer-centric solutions, giving them more time for what really matters.We are looking for a Technical Account Manager that will join our Sales team in our Cape Town office. You will be responsible for managing all technical aspects of Clickatell's relationship with its customers. The role will collaborate within the Sales team, Program Office, Operations and Engineering teams within the company. This is a great opportunity to join a winning team to participate in the delivery and growth of Clickatell worldwide.We have a great company culture where we deeply value collaboration. Our environment allows you freedom to create and innovate while having fun at the same time. We believe that everyone has a say in the way we build products and solutions, regardless of their skills or experience.If you are a tech-savvy professional, able to explain technical details and requirements to a non-technical audience.This is an opportunity for you to join an energetic, fast paced, dynamic, Sequoia* backed company, offering ample growth opportunities and exciting challenges.*Sequoia played a role in the funding of YouTube, Apple, Google and other exciting companies

REQUIREMENTS

The role of our Champion:

Customer On-boarding

• Provide technical support for customers to support pre-sales and post-sales processes

• Responsible for on-boarding of all new clients as per the agreed on-boarding process

• Execute on all aspects of customer deployment and remain the main point of contact between the customer and sales during the on-boarding and implementation process.

• Be closely involved in the sale to identify the proper product to be used by the client.

• Give proper guidance to customers to use products effectively

• Produce and/or deliver customer specific demonstrations and technical presentations

• Ensure that there is a clear understanding of the customer’s requirements. Document these requirements and manage the customer’s expectations in terms of execution.

• Provide deep product knowledge to the sales team in order to analyse customers’ needs and suggest upgrades or additional features to meet their requirements

• Ensure effective communication and collaboration between internal departments to ensure successful on-boarding

• Identify and manage risk associated with the on-boarding process and report on product performance

Technical Account Management

• Partner with clients by developing a working knowledge of their goals, technical challenges and infrastructure configuration to deliver outstanding customer service

• Monitor and drive service level agreement performance

• Provide post -sales support to customers on a daily basis

• Stay up to date on new development and products as a content matter expert

• Training resource together with the service centre to ensure consistency and up to date product knowledge for all in the customer success and sales departments

• Feedback of customer requirements into key departments

• Technical troubleshooting liaison between enterprise sales, support, CSM, products and technology

• Participate in development of technical account strategy with customer success organisation and identify opportunities for cross - and upselling

• Regional Value-Added Reseller account technical management alongside New Business Development representative

• Maintain knowledge of Network connections for the Region.

The capabilities of our Champion:

• Proven Project management skills.

• Deadline driven and works well under pressure, good team player.

• A tech Savvy individual that can provide technical, product and business knowledge to support sales process and strengthen customer relationships.

• Proven people skills on all levels, to interact with customers, team members, cross functional teams, vendors and other third parties

• Strong analytical, attention to detail and good time management skills

• Exceptional at creating, improving and leading processes

• Positive attitude and solid work ethic

• Pro-active and self- driven

• Effective communication (verbal, written and presentation) and collaboration skills

• Work independently, with a high degree of responsibility

Our Champion's journey so far:

• At least 3 years’ experience as a technical account manager or technical support specialist

• Experience in the Mobile and/or Messaging industry.

• Experience in managing clients and partner relationships

• Experience in interpreting regulations in a logical manner.

• Experience in SaaS and PaaS preferred.

• Bachelor’s degree or relevant experience in related - field.

• Experience in writing technical specifications and business requirement documents is a plus

BENEFITS

Why you will love being here

• Competitive salary paid monthly

• Medical aid contributions

• Quarterly performance incentives

• Pension fund contribution

• Group life cover

• Communication allowances

• Undercover parking

• Half day off on your birthday

• 5 “personal” days leave a year, over and above your normal annual leave.

• Staff events, daily popcorn, snacks, cool offices. All the things that make Clickatell a fantastic place to work.