District Information Technology Officer - Department of Home Affairs

DUTIES :

The successful candidates will be responsible for, amongst others, the following specific tasks:

• Ensure the implementation of infrastructure and hardware support. Install and support Telkom data-lines, routers, switches, firewalls and IDS/IPS. Ensure the installation and support of servers in the district.
• Provide support on desktops, printers, laptops on peripherals e.g. camera, 3M fingerprint scanner, signature pad, MDF-scan flow printers, etc.
• Provide support on DHA systems, ensure systems availability and user account management. Provide support to transversal systems like BAS, PERSAL, LOGIS, etc. Maintain IT asset registers in various local offices. Facilitate disposal process of IT assets and provide technical support for redundant and obsolete items.
• Facilitate and implement application/system support in the district. Enrol officials on BACM and provide access in a secure environment.
• Ensure that all desktops and laptops have anti-virus software, conduct regular updates and data recovery. Identify and resolve problems causing disruptions in the operations of the business and in the network.
• Resolve the roots causes of incidents and deploy effective workarounds. Improve IT service quality in order for staff to experience fewer repeated incidents and focus efficiently on identifying the causes. Increase knowledge capital (data used to identify trends and proactively identify any problem areas).
• Timeously identify, diagnose and resolve problems. Provide error control and record error solutions. Analyse the urgency and resources required to effect temporary and permanent solutions to problems.
• Ensure effective and efficient management of resources. Coach and guide staff on compliance with all regulatory requirements.

REQUIREMENTS :

• A qualification in Information Technology, Computer Science, Information System or Information Technology relevant qualification at NQF level 6 as recognized by SAQA.
• 3 years’ technical experience in Information Technology is required. Experience in desktop, network, server and application support. Sound knowledge and application of the GITO guidelines and prescripts. Knowledge of Minimum Information Security Standards (MISS).
• Knowledge of the Protection of Information Act No 84 of 1982 and the Promotion of Access to Information Act No 2 of 2000. Knowledge of Information Technology Infrastructure Library (ITIL).
• Knowledge of the State Information Technology Agency Act No 88 of 1998. Knowledge of public service and Departmental legislation and prescripts.
• A valid drivers’ license. Willingness to travel and work extended hours. Perform on-call duties.

CENTRE 

• Eastern Cape: OR Tambo Ref No: HRMC 7/25/2a (X1 Post) 
• KwaZulu-Natal: Umzinyathi Ref No: HRMC 7/25/2b (X1 Post) 
• North West: Dr Ruth Mompati Ref No: HRMC 7/25/2c (X1 Post)