Job Description: Responsibilities, Qualifications, and Necessary Skills
Call Centre Jobs In South Africa 2024Jobs In Pretoria 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Key Results Areas include:
- Represent the customer to the rest of the business - Customer Advocate
- Demonstrate excellent product and system knowledge
- Handle client queries regarding existing policies and other enquiries
- Assisting clients with queries
- Solving complaints
- Updating clients information
Experience & Competencies:
- Good reading abilities as some roles require scripted questions
- Flexible and adaptable to working hours – Shifts
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- Persuasive negotiation skills
- Intermediate computer skills
- Excellent communication both oral and written
- Applying customer service/care principles to all calls
- Working with People
- Ability to learn and grasp information
- Minimum 1-year previous call center experience (Preferred)
- Excellent listening skills
- Customer Centricity
- Results orientated
- A team player
- Proactive and self-motivated
- Resilient, determined and resourceful
Qualification:
- Matric
- Call Center certificate (advantage)
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