Mr Price Group IT / Telecom Jobs in South Africa
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We’re looking for a software support whiz to add value to our technology team!
Responsibilities
- Ensure a timeous and effective response to first-line support queries and problems to resolve issues arising from the use of applications, escalating these where they cannot be resolved.
- Analyse trends in incidents reported and resolved to provide insights to developers and the IT team management on areas of concern or repeated problems within applications or systems.
- Document the process applied and resolution used to resolve incidents to maintain a library of knowledge to be shared with support and IT team management.
- Ensure incidents are resolved as per SLA.
- Ensure User Access to and Master Data in all applications are managed accurately and on a timely basis.
- Proactively review respective applications, systems and processes to highlight and ensure the mitigation of any risks.
- Address risks identified and raised by internal and external audit on a timely basis.
- Ensuring compliance with best practice and standards.
- Build a sustainable working relationship with customers to ensure good customer service.
- Work with both internal and external teams to drive root cause resolution of incidents logged.
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Qualifications
- IT Diploma or Degree
- 2+ years’ working experience with:
- SQL
- Data & Root Cause Analysis
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