International Flavors & Fragrances Customer Service Jobs in Johannesburg
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Responsibilities
- Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
- Process a credit note or a debit note related to a sales order or customer complaint
- Coordinate customer complaints and service cases related to a sales order
- Respond to customer’s inquiries in a timely and accurate manner
- Build a strong partnership with internal and external stakeholders
- Drive continuous process improvement and KPIs in Order to Cash process
- Support internal/external audit as needed
- Support CS team as a country or regional superuser with in-depth expertise in SAP, international trade process, or specific part of the Order to Cash process
- Coach or train CS teams for continuous improvement in the Order to Cash process and service level at the country or regional level
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Requirements
- Bachelor’s degree or above (no specific major fields required)
- +3 years' experience in Customer Service or Supply Chain of business-to-business
- Knowledge in domestic and international trade
- Expert knowledge of MS Office tools
- Knowledge in SAP
- Knowledge in basic finance
- Fluent business English communication skills
- Effective communication skills across all levels of the organization
- Project management skills
- Analytical and quantitative skills
- Highly collaborative and team player
- Cross-cultural awareness
Training / Certifications
- SAP training
- Microsoft Office tools training (Word, Excel, PowerPoint)
- Incoterm and Payment Term training
- APICs CSCP or CPIM and SCOR
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