Technician M/F - CFAO

Summary Statement

The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met; maintaining of vehicle records.

Key Performance Areas

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed/supplemented to accommodate business needs from time to time:
• Servicing material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service/maintenance.
• Perform accurate diagnosis/troubleshooting in the event of a breakdown of equipment; communicate what repairs are needed by advising the customer and/or supervisor.
• Maintains vehicle maintenance and operational data/history by updating and timeously communication information that must go on record.
• Promote service/maintenance programs.
• Provide complete customer satisfaction politely and professionally.
• Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
• Ensure OHSACT requirements are met in all actions on company and client premises; maintain a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulations.
• Updates job knowledge by participating in educational opportunities.

Requirements

The requirements listed below are representative of the knowledge, skills, education/training, and experience required for this position:

• Matric, Grade 12 or equivalent qualification.
• Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic.
• Minimum of 3 years of mechanical, hydraulic and electrical experience pertaining to forklifts.
• General working knowledge of auto electrical systems (ignition, starting, charging, illumination).
• Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out.
• Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem-solving and decision-making skills.
• Excellent communication skills with people at all levels in an organisation.
• Dedication to service excellence in every aspect of work carried out, strong focus on attention to detail and accuracy.
• Excellent communication skills with people at all levels in an organisation – must be able to converse fluently and comfortably in English; must be able to read and write English.
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative.
• Ability to work under pressure.
• Ability to understand and follow safety measures and precautions.
• Ability to interpret and apply technical information.
• Ability to read and interpret schematics, diagrams, operations manuals, and manufacturer’s specifications.