KFC Hospitalilty / Food Service Jobs in Eastern Cape
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A vacancy exists for a Restaurant Training and Capability Manager. Leading a team of Operations Trainers that will drive operational capability by enabling continuous learning, conducting capability assessments and providing training interventions and workshops for restaurant teams across a geographic area.
To lead Operations Trainers and drive operational capability by enabling continuous learning, capability building and providing training interventions and workshops for restaurant management.
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TRAINING AND DEVELOPMENT
- Drive In-store Capability Assessments, this includes Identifying and assessing future and current training needs.
- Providing on-the-job coaching, training interventions and workshops such as drawing an overall or individualized training and development plan for talent (Bench) sustainability.
- Focused Operation Trainer Audits In-Store
- Management and development of Operations Trainers
- Identify and assess future and current training needs through job analysis, career paths.
- Ensure effective induction and orientation sessions of Restaurant Staff.
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.
- Manage training budget.
- Provide opportunities for ongoing development.
- Resolve any specific problems and tailor training programs as necessary
- Maintain a keen understanding of training trends, developments and best practices
COMPETENCIES
- Clear presentation/training style in classroom situation, with excellent facilitation skills
- Strong planning and organizational skills
- Strong drive for results and ability to self-manage
- Ability to lead others to achieve a unified delivery approach
- Ability to travel extensively.
- Strong interpersonal and communication skills both oral and written
- Ability to build & maintain strong working relationships with all the above partners, particularly Operations
- Computer literacy – proficient in MS Office particularly, Word, Excel, PowerPoint, Outlook.
- Leverage skills & knowledge to build people capability to feed the talent pipeline for growth
- Confidentiality, trustworthy & extremely reliable
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REQUIREMENTS
- Min 5 years experience in a training and /facilitating role
- A valid driver's license
- Good understanding of the current operational training landscape
- Excellent communication skills across all levels of the organization
- A National diploma in a related field
- The ability to assess gaps and solve problems effectively
- Determination and patience
- Good organization skills
- A sensitive and supportive approach
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