DSV Administrative / Secretarial Jobs in Johannesburg
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In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.
Main Purpose of the Role:
The main functions are processing of orders and shipping documents and dealing with Freight Forwarders on a regular basis. Answering customer calls quickly and efficiently. Dealing with Client companies on a regular basis. Maintaining the filing system. Liaising with other departments to ensure improved customer service levels. Feedback to customers and clients on a regular basis will be required.
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Duties and Responsibilities:
- Processing orders following the correct procedures
- Meeting department KPI’s monthly
- Issuing shipping documents for all shipments on export documentation package
- Issuing proforma invoices on export documentation package
- Handle customer queries timeously and efficiently.
- Answering customer calls quickly and efficiently.
- Dealing with Client companies on a regular basis.
- Maintaining the filing system.
- Liaising with other departments to ensure improved customer service levels
- Issuing Letter of credit documents
- Arranging pre-shipment inspections
Additional Job Information:
- Organised and able to plan well
- Must be a team player as well as a customer service-focused
- Must be able to work overtime as and when required
- Tolerance for stress and the ability to meet deadlines
- Accuracy and attention to detail is essential
- Must be able to communicate with people at all levels.
Job-Related Requirements:
- 2 years experience in a logistics environment?
- 2 years experience in a customer service role handling order queries, as well as customer and client queries
- 1 year of export experience (issuing shipping documents - commercial invoices, packing lists), understanding the export process, issuing proforma invoices
- Good time management and analytical skills with high levels of attention to detail
- Good interaction skills.
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Added Advantages for this Role:
- Knowledge of an export document package will be an advantage.
Computer Literacy Level:
- Basic Microsoft Office knowledge.
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