First National Bank IT / Telecom Jobs in Johannesburg
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Job Description
To interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible and efficient solutions to a business problem
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Ensure system, process and efficiency improvements (including innovations)
- Analyse system technical requirement
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Control expenditure and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships across areas of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for your own development
- Ensure development and continuous value-add improvement to operational processes
- Compile reports that track progress and guide businesses to make informed decisions
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards