First National Bank Call Centre Jobs in Johannesburg
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Job Description
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- Drive significant growth and profitability in the context of cost management.
- Manage costs/expenses within the approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedures, processing and timelines in order to drive and achieve relevant product and service targets.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and the consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in the Call Centre.
- Ensure that all issues or feedback arising out of client contact are accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.