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Here’s what you can expect to be doing in the role
- Analyse data and business processes strategically
- Identify best practice to book new accounts as well as to make further disbursements to existing customers
- Produce accurate daily and weekly reports and explain movements and trends
- Leverage the data to find new ways of looking at customer behaviour and solutions to business challenges
- Continuously monitor and analyse customer retention, acquisition and reactivation movements and trends and ensure response and variances are identified, investigated and explained
- Assist with the management and implementation of monthly direct mail campaigns (CRM and test mailings)
- Develop and roll out test strategies in line with the marketing plan and ensure test campaigns are rigorously structured so that significance of results is not jeopardised
- Liaise on a continuous basis with the call centre operations manager to load balance outbound calling of direct mailing campaigns to reach targets and optimize results
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Requirements
A little about who you are
- Relevant Degree (BSc, BCom, B Bus Sci, B Eng.)
- A minimum of one year of experience within a similar role
- MS Excel proficiency on an advanced level and working experience and exposure to SQL will be an added advantage
- Self-motivated driver of performance who is passionate about data and analysis
Benefits
- Flexible benefits to structure your own package
- Creative agile work environment
- Flexible working hours
- Café and lounge area
- Staff restaurant with a variety of healthy meal options