Campaign Analyst - First National Bank

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Credit Card you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To build and execute campaigns and analyse the quality of customer campaigns.

To ensure appropriate execution and adherence to quality standards and business requirements.

Are you someone who can:

• Identify process improvements i.e., cost savings or efficiency improvements.
• Cultivate and manage objective working relationships with a variety of stakeholders i.e., technical, business, project managers and testing analysts in the recommendation of business solutions.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide proactive advice and solutions to relevant stakeholders.
• Manage stakeholder activities including loading of campaigns, issuing of MIS and all related and relevant quality assurance duties.
• Drive improvement of campaign performance and successes with regard to target market, quality of data, relevance of offer, customer experience, and customer requirements.
• Track and report on client campaigns and initiatives.
• Facilitate quality delivery across the various teams by monitoring business requirements.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge of relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by the organisation.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Improve business decisions by providing accurate and reliable business intelligence i.e., information, together with analysing trends and data.
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Maintain up-to-date knowledge of local and global trends.
• Provide thought leadership and expertise.

You will be an ideal candidate if you:

• Minimum Qualification: Relevant B Degree
• 3 to 5 years experience in a similar environment,
• Experience in marketing, running campaigns and understanding of marketing metrics and tracking advantageous

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• the person must be resilient and level headed in a challenging environment