Driver Supervisor: Bloemfontein - Cartrack

A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.

Job description

The Driver Supervisor is responsible for driver performance, driver branding, driver supply and client satisfaction relating to our delivery as a service. This role is pivotal in building trust and loyalty with one of our biggest clients.

Key Responsibilities:

• Driver Performance: Oversee driver performance metrics and identify opportunities for improvement. Collaborate with underperforming Independent Contractors to craft actio plans for improvement, while duly recognising and rewarding top-performing drivers.
• Compliance: Guarantee that drivers meet all quality prerequisites, conducting periodic assessments of drivers in the field and escalating where compliance is not met.
• Reporting: Generate regular reports on Independent Contractor performance and KPIs. Utilise data-driven insights to propose enhancements for Independent Contractor performance and ratings.
• Driver Supply: Daily driver attendance reporting and tracking to ensure SLA is met and coverage is maintained.
• Relationship Building: Build strong relationships with the Plus Legend network as well as client Store Managers and Supervisors to promote a positive working environment between both parties. Effectively collate field reports on existing store processes and adherence thereof

Minimum requirements

• Minimum of Grade 12 certificate
• Own Vehicle (Car)
• Vehicle must be roadworthy and carry the necessary insurance (Comprehensive cover, Third Party Liability)
• Exhibits strong interpersonal, leadership and communication skills.

• Proficiency in problem-solving and conflict resolution.
• A customer-centric approach with a profound comprehension of driver requirements.
• Familiarity with the gig economy or on-demand service platforms and KPIs.
• Proficiency in utilizing communication tools and Google Suite.
• Capability to work both independently and collaboratively within a team.
• Able to use and manipulate data in MS Excel/Google sheets in order to make
• data-driven decisions.
• Flexibility to work occasionally during evenings or weekends to accommodate driver
• schedules or client demands.