Specialist: ERP Technical - Transnet Corporate Centre

Position Purpose

• To provide technical support and leadership on the SAP Basis system including establishment of standards and requirements, evaluating and directing enhancements, and implementing solutions for performance monitoring.
• To ensure that the SAP transactional system is fully supported, upgrades are undertaken, bug fixes are implemented, and the system remains online and available to the end-user community.
• To lead a team of technical support specialists in the maintenance and support of the Basis environment.
• To have deep knowledge and understanding of Infrastructure environments applicable to the SAP environment including where applicable cloud infrastructure.
• To provide skills and knowledge transfer to junior employees.

Position Outputs

• Perform standby duties after hours to ensure 24/7 application support for business
• Scheduling and monitoring of critical batch tasks and interfaces
• Resolution of BASIS-related incidents within SLA.

• Analysis of incidents to identify trends and improvements required.
• Administer the SAP Transport Management System.
• System installations, upgrades, data refreshes, and correction updates.
• Recommend and schedule software improvements and upgrades.
• Contribute to the Known Error Database. Implement Architectural standards.
• Adhere to governance and best practice processes across ICT SDLC methodology.
• Train, mentor, manage and provide guidance to Junior Staff.
• Assist with identifying opportunities to enhance/improve business processes.
• Analyze and evaluate relevant information to support the decision-making process.
• Produce relevant reports aligned to Outputs.
• Work in Adhering to governance and best practice processes across ICT methodologies.
• Troubleshoot system/application issues to resolve and implement preventative solutions
• Establish and maintain effective working relationships with service providers, I.T. departments, team members, customers, and stakeholders.
• Ensure a high-quality predictable service
• Capacity planning and forecasting
• Development Lead Role on Projects.
• Participate in governance and standards workshops to establish principles, guardrails, processes and templates for ITC processes
• Conduct research on emerging BASIS solutions and best practices.
• Continually develop skills in the applicable BASIS technologies as well as staying informed on new developments in those technologies.
• Implement and test software upgrades as per plans throughout the entire.
• Lead a team of technical specialists

Qualifications and Experience

• ND and/or B. Degree in Information Technology Experience:
• 8 Years’ experience in direct or related specialized fields, technical infrastructure and operations support for SAP applications.
• Performed at least 1 new SAP installation and 1 SAP application upgrade
• 5 years experience in managing teams and junior staff