IT Project Administrator (DBN) - BET Software

What You’ll Do:

Project Documentation:

• Ensure that all communication to the stakeholders of the project is prioritised and added to the project tracking system.
• Scheduling regular meetings and recording decisions (eg. assigned tasks and next steps).
• Ensure the creation and updating of business and/or product workflows and stored to the organisations knowledge base system.
• Ensure all project planning deliverables, e.g. product roadmaps, project requests, RAID logs are updated timeously to represent the most current project information.
• Schedule the change/release ongoing for a project or operational change.

Project Communication:

• Develop and maintain good relationships with clients, stakeholders, and suppliers.
• Communicate with the support, infrastructure and development teams on project requirements when necessary.
• Deliver appropriate and consistent levels of communication throughout the project life cycle.
• Develop and maintain a good understanding of BET stakeholder landscape, interactions and linkages across the organisation and its potential future movement.
• Act as the point of contact for all participants in specific projects and coordination with other teams and functional partners, and actively escalate when needed.
• Keep your finger on the “pulse” of projects and provide stakeholders with enhanced communication during periods of stress.

Project Reporting:

• Maintain all project correspondence including project reports.
• Report on project success criteria results and metrics.
• Report on suggestions to improve efficiencies where applicable.
• Create dynamic reports and use the scheduler wherever automation is possible.
• Status, changes in direction, and relevant metrics are communicated to avoid misalignment and roadblocks.

Project Administration:

• Assist the Project Management Team in managing project deliverables in line with the project plan.
• Ensure all project tasks are loaded onto the project tracking system.
• Record, manage and escalate any project issues, risks and changes identified.
• Monitor project progress through continual updates via written and verbal communication.
• Ensure that the team is self-organised and that changes are made quickly, in accordance to approved company best practices.
• The process of how information is exchanged is streamlined, managed and effective.
• Regular follow-ups, as and when required, to keep abreast of project progress and the documentation/stakeholders requiring updates.

You Bring:

• Completed or studying towards a relevant Degree or Diploma.
• Minimum of 2 years experience in Project Administration, in the Software development or ICT Industry.
• Solid understanding of MS Office (Word, Excel).
• Experience with Project Tooling (Jira, MS Projects, etc).
• Experience with knowledge base systems (Confluence, Zendesk, etc).
• Strong written and verbal communication skills.
• Effective time management requirement.
• Certification in Scrum/Agile or CAPM (advantageous).