Fidelity Services Group Customer Service Jobs in Cape Town
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MAIN PURPOSE OF JOB:
Support and provide superior service to internal and external customers via phone, email or face-to-face.
Responsibilities and Duties (not limited to):
- Receive and process cancellations.
- Handle incoming calls or enquiries from customers who wish to cancel their service.
- Investigate and solve customer’s complaints or queries.
- Provide feedback to customers and ensure the relevant region is updated.
- Keep accurate records of discussions or correspondence with customers.
- Communicate and coordinate with regions.
- Record cancellations, complaints and save offers.
- Analyse statistics or other data as required by management.
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QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
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