Ampath Customer Service Jobs in Eastern Cape
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Purpose of Position:
To provide fast and professional client services to ensure client satisfaction.
Key Responsibilities:
- Assist with insurance functions to ensure the correct processes are followed,
- Assist with switchboard functions to correctly refer clients’ queries,
- Assist with the materials management function to ensure sufficient stock levels,
- Assist with the Quality control function to ensure high standards are maintained,
- Assist with training client services employees to ensure competence,
- Compile, print and distribute route reports to ensure correct distribution of results,
- Compile statistics to provide performance feedback to management,
- Handle life-threatening results to ensure turn-around-times are met,
- Handle the outreach batch to ensure the correct distribution of results,
- Handle the serology and micro worksheets to ensure turn-around-times are met,
- Implement safety and emergency procedures to ensure safe working conditions,
- Maintain good client relations to promote the image of Ampath,
- Maintain hardware to ensure effective operations,
- Maintain the doctors and routes dictionaries to ensure the correct distribution of results
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Requirements:
- Grade 12
Required Experience:
Knowledge:
- ASISA Protocol,
- Google and Google Mail,
- Meditech system,
- MS Excel, MS Word