Job Description: Responsibilities, Qualifications, and Necessary Skills
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Key Responsibility Areas:
Query resolution
- Handle inbound and outbound communications via various channels (phone, email, chat, etc.)
- Deliver exceptional customer service, measured by:
- Quality of interactions
- Clarity and accuracy of written and verbal communication
- Proactively manage customer expectations by identifying common trends in the contact center
- Manage general enquiries, QA administration, and changes
- Provide individualized support to customers including Sea Bucks enquiries
- Achieve strategic targets and performance metrics
- Offer comprehensive solutions tailored to customers' needs and requirements
Knowledge, Skills & Abilities Required:
Qualifications:
- Matric certificate
- Fluency in English and at least one additional language
- Computer literacy in Microsoft Office ( intermediate/Advanced level)
- Minimum 5 years experience in:
- Call centre environment (omnichannel)
- Customer Care roles (Retail, Front-of-House, Reception, etc.)
- Contact centre qualification (advantageous)
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Attributes:
- Customer-centric mindset
- Proven customer care skills
- Effective problem-solving abilities
- Excellent telephone etiquette
- Strong numeric skills
- Ability to multitask
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