Western Cape Blood Service Customer Service Jobs in Western Cape
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A vacancy exists for a Customer Service Officer in our Marketing & PR Department.
Main Purpose:
- To work in the donor call centre, recruiting blood and plasma donors; and maintaining a positive relationship with donors on the blood donor database.
Responsibilities include:
- Calling donors to remind and recruit them for whole blood and plasma donation.
- Ensuring adequate blood stocks through telephonic donor recruitment and Customer Relations Management (CRM) activities which include written communication on social media platforms such as Facebook, Instagram, Twitter, WhatsApp and Website chat.
- Displaying a superior level of customer interaction: candidates should possess above-
- average soft-skills.
- Performing CRM duties (new donors, lapsed donors, donor queries), requiring good
- problem-solving and PC-based administrative skills.
- Performing basic marketing duties (surveys, follow-ups and polls).
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Minimum Requirements:
- Matric Certificate.
- Computer literacy.
- Be self-motivated and disciplined.
- Excellent communication skills.
- Customer service background with 2-3 years of inbound and outbound call centre
- experience.
- At least 1 year’s communication experience with customers on social media platforms.
As part of the recruitment and selection process, you may be required to complete a psychometric assessment.
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