Internal Sales - Macsteel

Job Advert Summary

To deliver effective sales, manage customer inquiries and provide exceptional service while exceeding stakeholder expectations through proactive communication, personalized support and ensuring timely deliveries.

Duties and Responsibilities

• Ensure effective and efficient sales delivery to satisfy customer needs.
• All aspects of internal sales including handling of incoming sales calls, preparation of quotations and processing of customer’s orders.
• Managing and responding to customer questions and queries.
• Provide information on product availability and price.
• Exceptional customer interaction and service levels.
• Follow up with customers to ensure completion of order requirements.
• Day-to-day liaison with stores, operations, distribution and customers.
• Ensure sales targets are maintained or exceeded as set by the business unit.
• Ensure GP margins are maintained as set by the business unit.
• Communicate product requirements to the purchasing department.
• Liaise with production and distribution to ensure on-time delivery.
• File documents per procedure
• Collate and submit reports.
• Run data exception reports and take corrective action.
• Conduct document control spot-checks.

Minimum Requirements

• Minimum Grade 12 NQF level 4 -5
• Knowledge of Macsteel Trading products is essential.
• Three years’ experience in an internal sales environment is essential.
• Excellent written and verbal communication skills in English (additional languages would be advantageous)
• Prepared to multi-task and work overtime when required.
• Working knowledge of SAP and other ERP systems
• Strong computer literacy – MS Outlook, Word, Excel