Job Description: Responsibilities, Qualifications, and Necessary Skills
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The key focus of this role will amongst others include collecting overdue instalments, negotiation payoff deadlines, and investigating and resolution of discrepancies
RESPONSIBILITIES
- Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
- Efficiently processing customer refunds, processing and reviewing account adjustments
- Resolving client discrepancies and short payments
- Accurately updating customers’ personal, employment and contact information to maintain their details
- Effectively rehabilitating customers through excellent customer service standards
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
What's in it for you?
- Uncapped incentive when your targets are achieved
- Learning and Development, and Career Growth opportunities within the Mr Price Group
- All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
- Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.
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QUALIFICATIONS
- Grade 12
- 6 - 12 months experience in collections
- Strong negotiation skills
- Excellent communication skills
- Knowledge of NCA requirements pertaining to collections and credit control
- Understanding of the life-cycle of an account and the collection process
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