Collections Agent: Night Shift - Mr Price Money

The key focus of this role will amongst others include collecting overdue instalments, negotiation payoff deadlines, and investigating and resolution of discrepancies

RESPONSIBILITIES

• Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
• Efficiently processing customer refunds, processing and reviewing account adjustments
• Resolving client discrepancies and short payments 
• Accurately updating customers’ personal, employment and contact information to maintain their details 
• Effectively rehabilitating customers through excellent customer service standards 
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What's in it for you? 

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

QUALIFICATIONS

• Grade 12 
• 6 - 12 months experience in collections
• Strong negotiation skills 
• Excellent communication skills 
• Knowledge of NCA requirements pertaining to collections and credit control
• Understanding of the life-cycle of an account and the collection process