Customer Service Representative - Concentrix

We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 5 pm and 4 am.

Take up the challenge and put those communication skills to the test by applying today!

After applying, you'll be sent a link to complete a quick online chat-based interview. Completing and passing this step is essential for shortlisting.

What you will do in this role

• Establish customer requests and expectations, offering efficient and accurate resolution
• Manage multichannel interactions (e.g. voice, email or chat) to ensure a consistent customer experience
• Champion better brand experiences for our customers and clients by upselling and recommending client products, services and solutions
• Process payment information with high security and integrity

Your qualifications and experience

Concentrix is a great match if you have:

• A matric certificate
• Proficiency in English verbal communication
• At least 6 months experience working in an international contact Centre environment as well as 6 months experience working in a local contact Centre environment
• Sales experience
• The ability to troubleshoot and find effective resolutions

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A competitive monthly salary of R9,524 (including campaign and night-shift allowances & location allowance) T&C applies
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for main member
• Subsidised transport
• Group life cover
• FREE Learning and Leadership Development programmes that will lead you further along your career journey.