Job Description: Responsibilities, Qualifications, and Necessary Skills
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We are seeking a highly motivated and customer-oriented individual to join our team as a Client Services Agent. The Client Services Agent will be responsible for providing exceptional customer service to clients, managing client inquiries and resolving any issues in a timely and professional manner. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Answering and resolving telephone/ Voicemail queries
- Responding to web or email queries
- Take appropriate action such as updating personal details or sending policy documents to clients
- Undertake to resolve 80% of queries at the first point of contact
- Assist with Service requests on various social media platforms
- Service on instant messaging platforms
- Retain customers who wish to cancel
- Selling or handling queries regarding insurance and related products and services
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Qualifications:
- Grade 12 is Essential
- ITC Clear
- No Criminal Record
- Multi-Lingual Advantageous
- Must be eligible to go on the REP register and be willing to work towards FAIS qualifications
- Advanced Microsoft Office, including Excel, word and Outlook
- Business writing skills
- Experienced in working in a frontline customer service environment
- Must pass relevant assessments related to product offerings
PREFERRED SKILLS
- Self-motivated and results driven
- Ability to work well under pressure
- Excellent communication on all levels
- Outstanding negotiation skills
- Creative Thinker
- Customer Focused
- The ability to multi-task
- Positive attitude
- Understand trigger statements
Working Conditions:
- This position may require working evenings and weekends as needed
- Fast-paced office environment
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