Customer Service - GBS

We are seeking a highly motivated and customer-oriented individual to join our team as a Client Services Agent. The Client Services Agent will be responsible for providing exceptional customer service to clients, managing client inquiries and resolving any issues in a timely and professional manner. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Answering and resolving telephone/ Voicemail queries
• Responding to web or email queries
• Take appropriate action such as updating personal details or sending policy documents to clients
• Undertake to resolve 80% of queries at the first point of contact
• Assist with Service requests on various social media platforms
• Service on instant messaging platforms
• Retain customers who wish to cancel
• Selling or handling queries regarding insurance and related products and services

Qualifications:

• Grade 12 is Essential
• ITC Clear
• No Criminal Record
• Multi-Lingual Advantageous
• Must be eligible to go on the REP register and be willing to work towards FAIS qualifications
• Advanced Microsoft Office, including Excel, word and Outlook
• Business writing skills
• Experienced in working in a frontline customer service environment
• Must pass relevant assessments related to product offerings

PREFERRED SKILLS

• Self-motivated and results driven
• Ability to work well under pressure
• Excellent communication on all levels
• Outstanding negotiation skills
• Creative Thinker
• Customer Focused
• The ability to multi-task
• Positive attitude
• Understand trigger statements

Working Conditions:

• This position may require working evenings and weekends as needed
• Fast-paced office environment