Administrative Assistant: Cape Town - Engen

Who You Are

• You are a good communicator
• You are able to build relationships with stakeholders
• You have the ability to work under pressure
• You are organized and task orientated
• You have a reputation for integrity and reliability
• You can successfully hold crucial conversations
• You have a high sense of service orientation
• You have sound interpersonal skills
• You execute tasks efficiently and at pace

What You'll Have Done Before

Baseline:

• NQF Level 4 (Grade 12) with Mathematics & Science
• 2 years in Fuels Outbound Planning
• Knowledge of Transport/Operations/Fuels Distribution.
• Intermediate to Advanced MS Excel skills.
• SAP and SAP CRM Skills

Exciting Challenges You Might Face in the Role

• Collaborate with various stakeholders [internal and external] to ensure that accurate data is timeously recorded.
• Provide support to key stakeholders and contribute to the delivery enquiry of Sales plans Maintaining and updating Customer Master database
• Offer support to Customers and Depot`s 

What You'll Be Doing

Planning and Scheduling Management

• Provide support to ensure the smooth delivery of business operations    through registering customers requirements, amend orders, process amendments and evaluates the desirability for scheduling changes.
• Coordinate long distance deliveries and gather daily dip readings.

Data Accuracy

• Maintain Customer-related data to ensure accurate planning.
• Manage, monitor and provide support on systems and tools

Customer and Service Provider Interface

• Liaise and interact with all key stakeholders, customers, service providers/ contractors by following up on business processes & deliverables and providing feedback to resolve/support to ensure that deadlines are adhered to as per agreed SLA's.
• Handle all queries (internal and external) including troubleshooting with mitigative steps taken with continuous focus on customer centricity.