Job Description: Responsibilities, Qualifications, and Necessary Skills
IT / Telecom Jobs In South Africa 2024Jobs In North West 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
PURPOSE OF THE JOB:
Assist with the management of technology customer expectations and the fulfilment and/or remediation of service support requests according to defined service levels.
DUTIES AND RESPONSIBILITIES OF THE JOB:
- Support technology service support peers to drive the fulfilment of committed technology customer service request outcomes within defined service levels.
- The Contribution to the Definition and Execution of Standards and Procedures aligned to Management and Enterprise Operating Standards.
- The Ongoing and Sustainable Management of Technology Customer Expectations through Relationship Building and Maintaining the said Customer Informed on Progress with regards to the fulfilment of their Service Request and thereby, providing assurance of Commitment to delivery of outcomes.
- The Elaboration and Documentation of the Service Request in Business Terms, in Consultation with the Technology Customer at an appropriate level of Detail to enable Fulfilment and/or Remediation.
- Assess the Business Impact and Risk based on the Definition of the Service Request elicited from the engaging Customer
- Assess, Identify, Confirm and Record
- Service Request Prioritisation Management Standard and Procedure
- Customer Operations Service Request Prioritisation Management Standard and Procedure
- Determine the applicable Priority Level for the Service Request given the agreed Impact and Risk applicable to the Service Request and the Defined Service Level for the Operation represented.
- The Follow-up and Coordination of Internal and External Service Delivery Partner Service Outcomes and Collaboration to ensure the successful Fulfilment of Service Request Outcomes according to agreed Service Levels.
ADVERTISEMENT
CONTINUE READING BELOW
Qualification
- IT Related Qualification and ITIL Certification.
- At least 1-year relevant experience.
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.