Document Indexing Clerk - Santam

Santam’s Non-Motor department has a position available for a Document Indexing Clerk who will be based at Hill on Empire

WHAT WILL YOU DO?

The successful candidate will be responsible for the correct indexing of all claims related documentation and a pre-determined order, ensuring that these images are clear enabling easy and effortless retrieval for the handling and finalizing of claims.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

KEY RESPONSIBILITIES

• Efficient retrieval of documents for all claims as and when required.
• Liaise with preparation team(s) as and when necessary, regarding priority lists etc.
• Operating the scanning machines according to pre-determined guidelines
• Allocation and indexing of all scanned documents from scanning queues.
• Accurate identification of documents manually and electronically

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 2 – 3 years of related experience
• Experience in indexing documentation
• Experience in coordination of mail distribution
• Maintaining, filing and retrieval of documents
• Understanding of Claims Registration Process
• Claims Enquiries Process
• Appointing of Service Provider's experience
• Team Player
• Accountability

KNOWLEDGE AND SKILLS

• Relevant system knowledge
• Computer literate (MS Office package)
• Technical product knowledge
• Good communication skills
• Analytical skills
• Delivery/results orientated.

PERSONAL ATTRIBUTES

• Client Service Orientation
• Problem-solving
• Decision making
• Resilience
• Handling information
• Gathering information
• Oral communication