Market Compliance and Sensory Specialist: Bryanston - Nestle

In this role you will be responsible to:

• Ensure the right implementation of a multidimensional food safety program and ensure regulatory and product compliance in ESAR.
• Ensure market regulatory compliance and drive its improvement.
• Drive consumer and customer satisfaction and improvement projects in the factory.
• Establish, maintain, and optimize the Chemical contaminant Monitoring System in ESAR.
• Animate the Compliance Specialist network in ESAR and develop its competency, conduct training & coaching sessions as well as gap assessments.
• Target Zero compliance incidents in the market using a proactive approach. Support local crisis management team for food safety-related issues.
• Provide specific support on food safety areas during Innovation and renovation projects.

A day in the life of a Market Compliance Specialist:

People and know-how:

• Promote Food Safety & Compliance awareness across whole ESAR. Contribute to competence development of Compliance and Food Safety Managers across ESAR. Develop Quality Specialists.

Quality mastership:

• Demonstrating the compliance status by factory and consolidation at market level.
• Implementation and management of market compliance KPIs in line with GI requirements for Parameter and Product Compliance status.
• Regular review of factory monitoring plans against all requirements for finished products, raw Material & packaging materials.
• Facilitate the preparation and updating of monitoring plans between factory QM, Regulatory Affairs for validation with NQAC and other stakeholders.

• Ensuring that monitoring schemes are implemented in the factories.
• Performing regular gap assessment for all products (categories) for regulatory requirements and best practices.
• Guidance in root cause analysis and challenge corrective action planning to correct non-compliances.
• Proposing corrective actions to factory quality assurance and applications groups.
• Keep overview on compliance requirement changes (e.g. new directives) and their communication to factories.
• Developing compliance tools and resources to facilitate the compliance assessment process (e.g. maintenance of the compliance team room) for: Finished products, Raw Material & Packaging materials.
• Provide guidance to factories on application of statistical tools (e.g. SPC, QStat) and support for ongoing projects and their initial definition.
• Overseeing Quality requirements for IMS briefs.

Support Tender process:            

• Technical document preparations, sending of the samples for analysis, COAs generation, confirmation of compliance, Liaison with import markets for ISO certification documentation.
• Generation of COAs for external customers.
• Attending to specific customer and market-customer queries and requirements.
• Trending, analysis, for consumer feedback and reporting of imported product consumer complaints at a market level and escalation of potential issues to producing factories.
• Management of the ENGEGE tool (admin, training, and reporting)
• Coordination of defect reduction projects based on market objective. Project initiation and follow through with factories for reduction of product defects to reduce Consumer Complaints.
• Training and development of factory consumer complaint and sensory pillars to ensure competent individuals are available at all sites to perform sensory assessments and execute improvement projects for defects.
• MRQ preparation and improvement plan implementation –Covers MRQ document as well as COQM and zone MRQ.

Quality auditing and verification:

• Verify that the Nestlé Food Safety Management System is in place in ESAR in each factory, licensee, and co-packer. Ensure in case of deviation, root cause analysis, correction, and knowledge sharing.

Technical Assistance:

• Assist Quality Assurance Managers, Food Safety Managers, Hygienists, Quality Specialists, and their factories in ESAR.

What will make you successful?

• Degree in Food Science or equivalent in Microbiologist or Chemical
• Minimum 5 years of working experience in Quality Management or Application Group or other quality leadership role in a multi-Products Factory
• Experience in successfully implementing quality assurance programs (preferably Food Safety Management Systems):
• Leading part of a change effort
• Participating in audit/project teams and/or improvement projects with more senior staff members
• Establishing networks of peers, in markets or factory