South African Reserve Bank Administrative / Secretarial Jobs in Gauteng
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The main purpose of this position is to provide a professional and courteous reception service to the SARB visitors.
Detailed description
The successful candidate will be responsible for the following key performance areas:
- Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanour at all times.
- Organise yourself to ensure that the work allocated is completed within set time and defined standards independently.
- Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.
- Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank.
- Adequately respond to the public’s queries and redirect them to the relevant staff members where necessary.
- Perform general administrative duties which include registering visitors, managing the allocation and return of visitors’ and parking cards as well as maintaining the visitors register.
- Administer and maintain records pertaining to the issuing of access cards in accordance with relevant legislation.
- Provide regular reports to the Team Leader in relation to the reception operations.
- Willingly and independently make useful and meaningful changes to how he/she works within set time and defined standards.
- Maintain a safe and clean reception area by following operating procedures and processes.
- Answer and divert calls through the switchboard.
- Take and forward messages received when the person requested is not available.
- Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments.
- Record and report on telephonic trends and discussions.
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Job Requirements
To be considered for this position, candidates must have:
- A minimum of Grade 12,
- Certificate in Reception or Call Centre
- Registered PSIRA grade D/E officer would be an added advantage and
- two to three years’ of reception experience in a Corporate Environment.
Additional requirements include:
- Service delivery equipment/ tools/ machinery operating knowledge and skill
- Service delivery reporting knowledge and skill; and
- Service delivery knowledge and skill
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