Inbound Call Centre Agent at JA/I.C.C.A

eg. Accountant or Accounting or Kempinski



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JA/I.C.C.A Call Centre Jobs in Gauteng


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Inbound Call Centre Agent with a minimum of 2-3 years experience is required for a large company based in Johannesburg North.

Duties:

  • Continuously monitor online client accounts
  • Regular ‘chat’, email and telephonic contact to all online users


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  • Update client accounts & perform regular internet based checks on client accounts on internal systems
  • On-going online system checks to ensure systems are in proper working order
  • Provide constant feedback to other customer service agents and departments
  • Manage time for target driven sales approach to achieve on all mediums (phone, email, chat) and campaigns.
  • Know the function of each department and build interdepartmental relationships.

Utilise knowledge of departmental functions to:

  • improve turnaround times
  • communicate appropriate information to respective departments / people
  • understand backend functions and thus communicate more efficiently with customer (setting the expectations accurately)
  • Conduct website checks.


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Requirements:

EDUCATION & EXPERIENCE

Matric; 2-3 years’ in an outbound based call centre (industry experience advantageous); or 2 – 3 years’ experience in a Call / Contact centre (industry experience advantageous); Inbound Call Centre course / training advantageous; Degree/Diploma considered an asset.

SKILLS

Excellent command of English (written & spoken); Proficient in Word, Excel, Outlook, Internet Explorer; Accurate and first-rate typing skills of a minimum of 35 words per minute; Excellent communication skills; Analytical; Strong interpersonal skills

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ATTRIBUTES

Ability to excel in a fast paced and changing environment; Ability to meet deadlines and work well under pressure; Team player; Pro-active and able to use initiative; Enthusiastic and positive; Strong sense of responsibility; Desire to understand the business; Self-motivated; Consistent; Conscientious; High work ethic; Effective time management; Process driven; Ability to think outside the box; ID outbound gaps; Target driven; Good listening skills; Able to handle difficult situations / customers


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OTHER:

Transport with valid driver’s license essential

Valid work permit / Permission to work in SA

 

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  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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