Control Room Operator - PEP Northern Suburbs

Purpose of the job

Monitoring of store security systems of Pep in the central in-house control room. Timely response and reporting of incidents within the Pep store environment. Ensures that the Pep stores security systems are functioning optimally and are maintained to set standards. Where applicable set up and link to a central in-house control room to address criminal activity incidents within the store environment in order to decrease losses for Pep.

Key Responsibilities

• Monitoring of store security systems of Pep

• Maintaining of store security systems

• Reporting of Incidents

• Shift Leader

Required Knowledge, Skills and Competencies

• Grade 12

• PSIRA (Grade C)

• Suitable qualification in security operations will be advantageous

• Industry related experience in Control Room Operations

• 3-5 years experience in a Control Room environment

• Knowledge of Google/Microsoft office

• Knowledge of Texecom systems working with back end solutions ( Wintex, Maintex)

• Knowledge of Hikvision systems back end solutions. Remote system programming and monitoring on IVMS

• Experience working with Patriot systems

• Communication (both verbal and written)

• Resilient (remains calm in emotional situations)

• Strong Emotional Intelligence

• Knowledge of incident management

• Able to work shifts

Competencies required:

Accuracy, Performing under Pressure, Delegating, Integrity, Assertiveness, Listening Skills, Cooperation, Telephone etiquette and Situational Awareness