Job Description: Responsibilities, Qualifications, and Necessary Skills
Administrative / Secretarial Jobs In South Africa 2024Jobs In North West 2024
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Key Performance Areas:
To assist the Front Office / Rooms Division Manager with all Reception / Front Office duties as well as dealing with all resort visitors & guests including but not limited to:
- Welcoming resort visitors and checking in and out of guests
- Handling guest queries, requests and complaints and management of guest relations
- Management of guest accounts including the handling of income & payments of all types, including cash
- General office administration, telephone, reservations, reception
- Communication and liason with external, associated parties
- Interaction & liason with all departments and areas including outsourced functions
Requirements:
- Previous Reception experience in the Hospitality / Service industry
- Excellent understanding of all aspects of Hospitality Operations
- Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems Excellent administration and interpersonal skills
- Basic financial management skills including the ability to handle billing and payments including cash transactions
- Desire and ability to work in a service industry
- Ability to work under pressure and without supervision
- Attention to detail
- Proven communication skills
- Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
- Valid drivers licence will be an advantage.
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