Office of the Pension Fund Adjudicator Security / Law Enforcement Jobs in Gauteng
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Responsibilities:
- Assess jurisdiction of OPFA to investigate a complaint.
- Conduct proper investigation of complaints in accordance with legal principles and prepare file for adjudication.
- Ensure that the parties to a complaint are properly identified and cited in correspondence.
- Send out properly drafted correspondence.
- Request relevant information from the identified parties to a complaint for purposes of investigation.
- Assess submissions from the parties to a complaint and recommend further action to the Team Leader.
- Implements instructions received from the Team Leader.
- Bring extraordinary requests from parties to the attention of the Team Leader for guidance as soon as is received.
- Engage with parties to a complaint in relation to the administrative aspects of the file/investigation.
- Draft settlement and out of jurisdiction letters for approval by the Team Leader.
- Follow up on undertakings to respond.
- Maintain a proper record of all complaints allocated including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
- Ensure all information is captured and processed on the OPFA case management system.
- Submit weekly and monthly statistics to the Team Leader.
Qualifications and Experience:
- LLB degree
- Certificate in Pension Funds law (Added advantage).
- Three years’ experience in administrative function or twelve months in an ombud office.
- Previous work experience in the financial sector (Added advantage).
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Minimum Requirements and Key Competencies:
- Computer Literacy (MS Word, Excel, MS Outlook).
- Communication skills.
- Listening skills (verbal and written).
- Self-motivated.
- Planning and organising.
- Resilience.
- Ability to analyse, interpret, solve problems, and making of legal arguments to reach a conclusion.
- Good writing skills with the ability to express complex concepts.
- Ability to make investigative decisions in the resolution of complaints.
Behavioural Attributes:
OPFA is seeking to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism.
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