Mr Price Group Call Centre Jobs in Durban
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The Telesales Agent is responsible for selling telco products to existing mrpmoney customers over the telephone, using campaign scripts.
RESPONSIBILITIES
What's in it for you ?
- Awesome incentives and uncapped commission when your targets are achieved
- Great Learning and Development, and Career Growth opportunities within the Mr Price Group
- All associates are entitled to discounts on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street and at Miladys
Your role?
- Contact prospective customers to present information and explain available products.
- Deliver prepared sales talks, reading from a script that describes products, to persuade potential customers to purchase a product.
- Explain products and prices, and answer questions from customers.
- Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
- Update customer details and communication on the customer debtor system (CDS).
- Ensure the quality of calls in line with service level agreements (SLAs).
- Accurately updating customers' personal, employment and contact details to ensure the right party and regular contact when collecting on overdue accounts.
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QUALIFICATIONS
- Grade:12
- 1 Year Experience in Mobile Call Centre
- Knowledge & Understanding in Sales & Telco.