Mr Price Group Call Centre Jobs in Durban
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The Call Centre Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimizes bad debt write-offs.
RESPONSIBILITIES
What’s in it for you?
- Uncapped incentive when your targets are achieved
- Learning and Development, and Career Growth opportunities within the Mr Price Group
- Medical aid and retirement fund benefits
- All associates are entitled to up to a 20% discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and a 33% discount at Miladys.
- Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. We hope that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.
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Your role?
- Negotiate payment arrangements by set standards
- Accurately updating customers' information
- Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
- Ensuring all quality of work is in line with Service Level Agreements.
QUALIFICATIONS
- Grade 12
- 6-12 months experience in Debt Collection (preferably within a Call Centre environment)
- An understanding of the life cycle of an account, the collection process and the systems that drive these processes
- You are competent in the use of MS Office.
- Good telephone etiquette, customer service orientated, pay high attention to detail and are a team player
- Night shift work hours are from 11h00 to 20h00 and Saturdays 08h:00 to 14h:0 (when requested)