Collections Agent (ACS): Night Shift - Mr Price Money

The Call Centre Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimizes bad debt write-offs. 

RESPONSIBILITIES

What’s in it for you? 

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• Medical aid and retirement fund benefits
• All associates are entitled to up to a 20% discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and a 33% discount at Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. We hope that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security. 

Your role? 

• Negotiate payment arrangements by set standards
• Accurately updating customers' information
• Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with Service Level Agreements.               

QUALIFICATIONS

• Grade 12
• 6-12 months experience in Debt Collection (preferably within a Call Centre environment)
• An understanding of the life cycle of an account, the collection process and the systems that drive these processes
• You are competent in the use of MS Office.
• Good telephone etiquette, customer service orientated, pay high attention to detail and are a team player
• Night shift work hours are from 11h00 to 20h00 and Saturdays 08h:00 to 14h:0 (when requested)