Digital Project Manager - KFC

The Digital Project Manager will be responsible for overseeing and managing digital initiatives and projects for KFC RoSSA. This role involves collaborating with various teams to ensure the successful delivery of digital projects, enhancing KFC's digital presence, and driving digital adoption in the region. The Digital Project Manager will be a key contributor to KFC RoSSA's digital transformation journey and customer experience enhancement.

Projects & Responsibilities include:

Working closely with the Head of Architecture and Delivery as well as the Digital Change Manager on new project initiatives, as well as ones, kicked off in flight

Understanding the solution designs in place or architected and gathering the right set of functional and non-functional requirements

Owning the product plan/roadmap oversight to ensure successful implementation in line with business requirements and needs for new products and initiatives

Working closely with vendor teams on Test Team oversight (STS Vendor) to ensure requirements are understood

Key Responsibilities:

1. Project Planning and Management:

• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, including timelines, resource allocation, and budgeting.
• Monitor and manage project progress, identifying and addressing any potential roadblocks or risks.

2. Cross-functional Collaboration:

• Liaise with various teams to ensure seamless coordination and alignment on project objectives.
• Facilitate communication between different departments to ensure a cohesive project execution.

3. Digital Initiatives:

• Oversee the implementation of digital initiatives, such as website enhancements, mobile app updates, online ordering systems, and loyalty programs.
• Ensure digital projects meet quality standards and are delivered within budget and timelines.

4. Vendor and Stakeholder Management:

• Collaborate with external vendors and technology partners to ensure the successful delivery of digital projects.
• Engage with internal stakeholders to understand business requirements and gather feedback on digital initiatives.

5. Agile Project Management:

• Adopt agile methodologies to manage project development and delivery.
• Organize and facilitate sprint planning, reviews, and retrospectives.

6. Budget and Resource Management:

• Track project expenses and manage budgets effectively.
• Allocate resources efficiently to ensure project success.

7. Risk Management:

• Identify potential risks and issues related to digital projects and develop risk mitigation strategies.
• Proactively address challenges and obstacles to ensure project continuity.

8. Data Analysis and Insights:

• Utilize data analytics and user feedback to gain insights and inform project decision-making.
• Measure project performance and success using relevant KPIs.

9. Documentation and Reporting:

• Maintain comprehensive project documentation, including progress reports and status updates.
• Prepare and present project updates to stakeholders and senior management.

Requirements:

Qualifications

• Diploma, Bachelor's or Master's degree in Business, Computer Science, Marketing, or a related field.
• Agile product owner certifications would be advantageous

Experience

• At least 5 years of experience in digital project management, preferably in the quick-service restaurant (QSR) or retail industry.

Knowledge, Skills and Competencies

• Strong understanding of digital technologies, web development, and mobile applications.
• Proven track record of successfully managing and delivering complex digital projects on time and within budget.
• Experience with agile project management methodologies and tools.
• Excellent organisational and communication skills, with the ability to lead cross-functional teams and collaborate with diverse stakeholders.
• Analytical mindset with the ability to use data to drive project decisions.
• Proficiency in project management software and tools.
• Adaptability to work in a fast-paced and dynamic environment.
• Knowledge of the RoSSA region and its digital landscape is a plus.
• Design Thinking
• Agile Coaching
• SCR
• Innovation
• Solution Architecture
• Project Management
• Back and Frontend Understanding of Coding