Customer Service Agent - Henkel

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• To proactively communicate with full Supply Chain and finally with our customers to secure dynamic services and communication.
• Resolve all and any issues, or hurdles that remain in the why of us executing a customer experience that is best practice.
• Acting as the single point of contact for Henkel South Africa Adhesives Customers.
• Ensures all day-to-day customer-related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards.
• Enforces successful execution of daily operations cycle (improved end Customer Service Level performance and faster response to incidences)
• Maintains and increases customer loyalty, by building relationships.

YOUR SKILLS

• Customer service experience within FMCG or OEM Manufacturing
• Customer retention
• Customer satisfaction
• Customer service
• Front office
• SAP Order Management