Asset Recoveries Officer - Nedbank

Job Purpose

To manage different portfolios internally and externally within the legal fraternity; assist clients with rehabilitation options; general queries and perform general administration duties to minimise risk; maximise recoveries and protect the Bank's interest.

Job Responsibilities

• Minimise expenses by managing operational budgets within targets.
• Support decision-making by gathering and analysing various forms and levels of information.
• Act as a trusted advisor and drive the creation of business values through the alignment of the offering to business requirements.
• Ensure effective management of milestones by adhering to set litigation timelines.
• Maximise recoveries and minimise impairments by offering and monitoring rehabilitation options.
• Manage exceptions through relevant actions within expected timeframes.
• Build collaborative relationships with internal e.g. team and other business units and external stakeholders through ongoing engagement and communication.
• Educate clients by advising them of available rehabilitation options, benefits and/or consequences.

Job Responsibilities continued

• Ensure highly professional client experience by maintaining transparent and fair processes in line with Nedbank values when dealing with clients.
• Ensure that the milestones are prioritised and planned to mitigate risk in ageing matters by adhering to service level agreement timelines.

• Ensure the effective development and utilisation of resources through the use of cost-effective recovery means.
• Ensure competitive litigation practices across the nominated attorney panel to which the unit subscribes by maintaining and improving professional and ethical reputation within the confines of the legal recovery industry.
• Manage risk and maintain operational efficiencies by following the relevant prescribed processes and policies.
• Ensure that support from group/retail divisions is optimised through regular communication.
• Contribute to building and maintaining Nedbank's image by identifying potential reputational risks and reporting accordingly.
• Contribute to the creation of a compelling cost-to-benefit legal recovery philosophy by integrating and aligning with specific business units to effectively mitigate loss severity.

Job responsibilities continued

• Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, and websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contribute to the achievement of team goals.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma: Paralegal Studies , AIPSA

Minimum Experience Level

• 2 - 5 years of banking/collections

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster-Specific Operational Knowledge

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Stress Tolerance
• Work Standards
• Managing Work