Job Description: Responsibilities & Requirements
Media24's Subscription Contact Centre has an exciting opportunity for a dynamic and energetic individual to assume the responsibility as Contact Centre Agent - Inbound, reporting to the Customer Support and Subscription Services Manager.
The successful candidate is required to have excellent verbal and written communication skills in both Afrikaans and English to service existing and potential clients and ensure targets and standards are achieved and client satisfaction is maintained.
Key outputs include:
- Achieve agreed levels of interactions to increase volume and revenue streams;
- Meet the agreed level of contact with existing accounts as is necessary to maintain and increase levels of business activity;
- Meet the agreed level daily activities as is necessary to maintain and increase levels of business activity
- Ensure first-call resolution
- Adhere to the contact centre policies and procedures at all times;
- Obtain, confirm and update all client details accurately and efficiently;
- Achieve monthly objectives as agreed with the manager;
- Keep all administrative work updated
- Previous Cell Phone or Contract Customer Service or Sales Experience
- Previous Digital Subscriptions Experience
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Requirements:
- Grade 12
- At least 1-year experience within an inbound environment;
- Written and spoken proficiency in Afrikaans and English
- General administration skills.
- Proficiency in relevant software packages and applications
- Previous experience with SAP will be beneficial
- Weekend work and irregular hours may apply.
Skills and Competencies:
- Interpersonal skills
- Good verbal communication skills
- Good written communication skills
- Pressure resilience
- Planning and organising
- Attention to detail
- Persuasiveness
- Customer focus
- Results Orientation