Shopify Data Controller - Keystone

Responsibilities:

• General understanding of the retail supply chain process.
• Handle day-to-day transactional activities between DC, stores and E-commerce.
• Oversee the input of allocations into stores.
• Liaise with relevant internal parties to manage and resolve all issues related to order fulfilment.
• Work closely with the Customer Service team on complex matters concerning order fulfilment.
• Oversee the management of all cancelled, partially paid, returned and exchanged orders.
• Handles exceptions in order fulfilment.
• Oversee previous season upliftment to DC and/ or outlet stores.
• Custodian of the process of inter-branch transfers.
• Manage the upliftment of damages from stores to DC.
• Manage the lay-buy process.
• Implement quality control measures to ensure product accuracy.
• Identify and propose process improvements to enhance efficiency.
• Ensure optimum data integrity.
• Ensure that inventory in e-commerce and store channels are balanced.
• Recommend business solutions that satisfy stakeholder needs, while continuously exploring and assessing options for value-add to the business.
• Support the management team in their daily decision-making and target achievement process with the underlying goal to drive growth and profitability across the retail store portfolio.
• Execute standardized reporting and ad-hoc analysis (Store replenishment, KPI tracking, Individual and bulk IBT processing and weekly stock count reporting)

Qualifications

• The diploma is ideal but a degree is advantageous.
• Proficiency in Microsoft Office – advanced.
• The ability to work under pressure and meet tight deadlines.
• Excellent communication skills (both written and oral) and sound presentation skills
• Shopify retail POS and reporting experience is essential.
• At least two to five years of working experience in a related field.
• Able to work Monday to Friday on a 5-day workweek
• Preferably specializing in e-Commerce roles
• Good communication skills
• Team player
• Able to multi-task
• Good organisational skills and meticulousness.
• Culture fit